By Lynn Walford
Deaf people and those with hearing impairments can’t rely on calling 911 when they have an emergency. Marlee Matlin appeared at the Entrado booth during CTIA to advocate text to 911.
Entrado was a finalist in the CTIA Emerging Technology Awards. The nation’s Tier 1 carriers have committed to fully implementing text-to-9-1-1 services but have not implemented a system, yet.
Entrado offers TXT29-1-1 to provide 9-1-1 text-messaging capabilities. Standard text messaging is used to directly notify authorities of emergencies.
Of Americans polled on this subject, 52 percent said they would text 9-1-1 if they had an emergency. Besides those without the ability to hear, there are also emergency situations where a person may not be able to talk to a dispatcher, where this service will also be helpful.
The Intrado TXT29-1-1 service uses enhanced short message service (SMS) infrastructure to establish a text conversation directly between the caller and 9-1-1 call taker. This infrastructure virtually eliminates delayed, lost or out of sequence messages.